About Us
At Herriott’s, we take pride in transforming ordinary events into extraordinary memories. Our focus is on providing a wide range of high-quality event rental equipment including various styles of tents, tables, chairs, furniture, stages, dance floors, expo equipment, concessions, catering equipment, glassware, dinnerware, décor, and much, much more! From weddings and corporate gatherings to festivals and private celebrations, our commitment to quality and attention to detail sets us apart. Join us in creating memories that last a lifetime.
Job Description
MAJOR RESPONSIBILITIES:
Guide and educate clients through the rental process, from initial inquiry to final follow-ups.
Ensure customer satisfaction and understanding of the rental policies and processes.
Ensure proper customer care and ease of rental.
Maintain knowledge of up-to-date industry trends.
ACCOUNTABILITIES:
Deliver excellent service to ensure high levels of customer satisfaction
Correct customer complaints and concerns into a positive experience
Solidify rapport with current customers to ensure repeat business or referrals
Answer phones pleasantly and cheerfully
Ensure customers are greeted in a warm and welcoming manner
Answer and organize emails for efficiency and clarity
Respond to customers online
Take messages and pass them to the appropriate person and ensure receipt
Gather, assemble, and process quote and order information
Match rental items and services to customer requests
Retrieve customer and order information quickly
Understand and communicate processes and policies effectively to customers
Ensure cleanliness and photo-quality organization of the front desk/showroom
Review credit card and online payments to ensure collection within 15 days of delivery
Assist with the Customer Pickup Door over lunch breaks or periods of busyness
Recommend and make packages for frequently rented items
Suggest new products to meet customer needs
Suggest new business strategies to attract new customers, expand store traffic, and enhance sales
Maintain a steady book of business via organized and consistent client interaction
Collaborate with Operations team to ensure complete and successful installations
Requirements
Experience Required:
Ability to understand and follow specific instructions and procedures
Word processing and/or business software experience
Skilled in the use of operating basic office equipment
Customer service skills
Basic math skills
Able to lift 50lbs
Experience Preferred:
Call center experience
Events-based experience
Education Required:
High School Diploma or equivalent
Education Preferred:
Some college
Degree in marketing, sales, or similar
Certification in event rentals, or a similar field
Benefits
Vision and dental insurance
Life insurance
Holiday pay
Paid vacation time
Company matched retirement account
Discounts for childcare, theme parks, movie tickets, and other local perks
Employee discount
Why Work at Herriott's
Join an Inclusive & Thriving Industry: With the lifting of Covid restrictions, people are eager to get back to celebrating with friends and family. Events are back stronger than ever. By joining Herriott’s, you are joining an industry full of amazing people and amazing opportunities.
Team Spirit: We believe in the power of collaboration. Working with a diverse and talented team, you’ll experience a strong sense of camaraderie and teamwork, creating an atmosphere where everyone’s contribution is valued.
Community: We're deeply tied to our local communities because we help our community with so many of its parties, events, celebrations, and milestones.
Am I the Right Fit?
We're mindful of the impact every new hire has on our company culture, so we stay transparent about our expectations. Our ideal candidate demonstrates the following characteristics:
1. Team Player: While individuals can be strong, collaboration is at the heart of our success. It takes a coordinated team of professionals who communicate effectively, share ideas, and work seamlessly with one another to achieve the goals we set.
2. Positive Mindset: We believe optimism is contagious. Positivity is the grease that keeps our teams running even when stress is high.
3. Adaptability: Each event presents unique challenges that require a flexible approach. The ideal candidate for this position thrives in a fast-paced, ever-changing environment.
4. Detail-Oriented: Executing a single festival, wedding, or expo requires attention to detail. Executing hundreds of them over the course of a year requires EXTENSIVE attention to detail. Demonstrate your attention to detail to us by telling us you read this section during your interview.
5. Consistent Attendance: With great reliability comes great teamwork. In order to execute as many events as we do in a season, we must be able to rely on employees to consistently show up for work. If you are a punctual and consistent individual, you will thrive here.
6. Inclusive: Come as you are. We believe diversity drives innovation. If you hold mutual respect for others regardless of differences and expect the same from others, you'll fit right in.