Yes! Our showroom is open Monday - Friday, 9 am - 5 pm. We are closed on Wednesdays from November 1 - March 31. We highly recommend calling ahead and setting up an appointment to work with our event rental consultants.

We have some general recommendations on our website under our tenting section, but we encourage you to call us or stop by our showroom to discuss this with our experienced staff. We'll create a floor plan for you to ensure you have the space you need. In general, we recommend 12.5 square feet per person for a banquet style seating or 20 square feet per person if you will have bars, a DJ, a dance floor, and buffet at your event.

Yes, you will be charged for the entirety of your order, even if you decide not to use some equipment. We will still have to clean unused items and we are not able to rent them out while you are in possession of the item. If you wish to remove items you may not need, you have until 15 days before your event to remove them. Some fees may apply. For more information, please check our cancellation policy.

If you break or lose an item, you will be charged the replacement cost for that item. We do offer a damage waiver that covers most accidental breakages. Your rental consultant will cover this with you at time of booking.

Once you have decided you want to approve your quote, a 50% non-refundable deposit and a signature on the contract are required. Our dates fill up quickly and are items are often out for rental, so the deposit ensures we hold your items for your specific date and that we keep a timeslot, delivery vehicles, and staff available for delivery and pick up for your event. The remaining 50% is due 15 days before your delivery date. Herriott’s requires a 100% non-refundable deposit on any special order rentals.

At Herriott's, we have made it easy to submit your payment without having to come to the store! You can pay with your card over the phone or get a secure link sent to you through email.

You may make adjustments to your order up to 15 days before your event.

There are several ways to submit a quote: 1) You can click here to submit a contact form for tents, or email us at rental@herriotts.com for smaller order requests. 2) You can give us a call at 217-356-9713 and we'll put a quote together over the phone with you. 3) You can go through our inventory and create a cart to submit a quote. Don't forget to checkout! We'll contact you after we receive your submission, or you can call and have us look over your quote submission. 4) You can always come into the showroom to create a quote with our staff. We ask that you come in before 4 pm if you plan to do this. If your order is large, please call ahead and schedule a time. If your quote includes a tent or tent accessories, we ask that you call or come in.

Delivery fees vary based on several factors, including distance, order size, delivery constraints (e.g., inside or outside business hours), drive-up accessibility, and delivery/pickup complexity (e.g., elevators, stairs). For a detailed quote, please contact us at (217) 356-9713 or email rental@herriotts.com.

We deliver up to approximately 100 miles from our location at 1420 N. Neil St., Champaign, IL. Delivery areas depend on the size of the order and availability. For pricing and availability, please call us at (217) 356-9713 or email rental@herriotts.com.

Orders are typically delivered within the week before your event and picked up within the week after. Our staff will call you the morning of your delivery to give you an approximate delivery time. They will call again as they are on the way to your location. We generally are not able to accommodate same-day delivery or pick up. Please inquire if this is a requirement for your event.

Before our arrival, please ensure our crew has access to entry points such as gates and garages. If a tent is being installed, make sure the area is mowed, free of animal feces, and clear of furniture and obstacles. If a site visit recommended tree trimming, ensure this is done. For special accommodations (e.g., delivery up stairs, over 50' from parking, setup/breakdown), notify us as soon as possible. Additional labor hours may be required and need prior approval.

To avoid charges, you should store the rental items in a building or under the tent (if your order included one). If your rental items got excessively dirty, you need to clean them before they are returned. You do not need to clean plates, glassware, or flatware, but you must empty them of food and beverage. After your event, if you did not pay for tear-down service, you must place your items back in the space they were delivered to avoid extra labor charges. For more information, please contact us.

If you cannot return your items on time, please call us at (217) 356-9713 to inform our staff. You will be charged a late fee for each day the item is late.