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  • Can I see your inventory in person?
    Yes! Our showroom is open Monday - Friday, 9 am - 5 pm. We are closed on Wednesdays from November 1 - March 31. We highly recommend calling ahead and setting up an appointment to work with our event rental consultants.
  • What size tent do I need for my event?
    We have some general recommendations on our website under our tenting section, but we encourage you to call us or stop by our showroom to discuss this with our experienced staff. We'll create a floor plan for you to ensure you have the space you need. In general, we recommend 12.5 square feet per person for a banquet style seating or 20 square feet per person if you will have bars, a DJ, a dance floor, and buffet at your event.
  • Will I be charged for any unused equipment?
    Yes, you will be charged for the entirety of your order, even if you decide not to use it. If you wish to remove items you may not need, you have until 15 days before your event to remove them. Some fees may apply. For more information, check out our cancellation policy.
  • What happens if I break or lose an item?
    If you break or lose an item you will be charged the replacement cost for that item.
  • What is the reservation process?
    Once you have decided you want to approve your quote, a 50% non-refundable deposit and a signature on the contract are required. Our dates fill up quickly and are items are often out for rental, so the deposit ensures we hold your items for your specific date and that we keep a timeslot, delivery vehicles, and staff available for delivery and pick up for your event. The remaining 50% is due 15 days before your delivery date. Herriott’s requires a 100% non-refundable deposit on any special order rentals.
  • How can I pay?
    At Herriott's, we have made it easy to submit your payment without having to come to the store! You can pay with your card over the phone or get a secure link sent to you through email.
  • When do I need to finalize my order?
    You may make adjustments to your order up to 15 days before your event.
  • How can I get a quote?
    There are several ways to submit a quote: 1) You can click here to submit a contact form for tents, or email us at rental@herriotts.com for smaller order requests. 2) You can give us a call at 217-356-9713 and we'll put a quote together over the phone with you. 3) You can go through our inventory and create a cart to submit a quote. Don't forget to checkout! We'll contact you after we receive your submission, or you can call and have us look over your quote submission. 4) You can always come into the showroom to create a quote with our staff. We ask that you come in before 4 pm if you plan to do this. If your order is large, please call ahead and schedule a time. If your quote includes a tent or tent accessories, we ask that you call or come in.
  • Where do you deliver?
    We deliver up to 90 miles from our location. Where we deliver to depends on the size of the order and availability. To get pricing and check availability, you can call and ask or submit it with your quote.
  • When do the items get delivered?
    Orders are typically delivered within the week before your event and picked up within the week after. Our staff will call you the morning of your delivery to let you about what time they are coming. They will call again as they are on the way to your location. We generally do not do same-day delivery or pick up. Please inquire if this is a requirement for your event.
  • What do I need to have prepared before delivery?
    Prior to our arrival, please ensure our crew has access to the appropriate points of entry such as gates, garages, etc. If a tent is being installed, please ensure the area has been mowed, that any animal feces have been removed from the area, and that all furniture and obstacles have been removed. If a site visit was conducted and it was recommended that trees be trimmed before installation, this should also be complete. If you need special accommodations for your delivery (delivery up stairs, to a location greater than 50' from parking, setup/breakdown, etc.), please notify us as soon as possible before your delivery. Such requests may require additional labor hours and cannot be completed without prior approval.
  • What has to be done before my items are returned to Herriott's?
    To avoid charges, you should store the rental items in a building or under the tent (if your order included one). If your rental items got dirty, you need to be sure you clean them before they are returned. After your event, if you did not pay for tear-down service, you must place your items back in the space they were delivered to avoid extra labor charges. Click here for more information.
  • What if I can't return my rental on time?
    If you cannot return your items on time, please take the time to give our staff a call and let us know when you can bring it back. For every day an item is late, you will be charged a late fee.
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