Frequently Asked Questions

How can I pay?

At Herriott's, we have made it easy to submit your payment without having to come to the store! You can pay with your card over the phone or get a secure link sent to you through email.



How can I get a quote?

There are several ways to submit a quote: You can click here to submit a contact form. You can also go through our inventory and create a cart to submit a quote. Don't forget to checkout! Or you can always come into the showroom to create one with our staff. We ask that you come in before 4 pm if you plan to do this. If your order is large, please call ahead and schedule a time. If you want to rent a tent, we ask that you call or come in.



What size tent do I need for my event?

With tents, there is a lot of organizing and planning to determine size. Please set up a meeting with our experienced staff, so we can assist you in determining size.



Will I be charged for any unused equipment?

Yes, you will be charged for the entirety of your order, even if you decide not to use it. If you wish to remove items you may not need, you have until 15 days before your event to remove them. Some fees may apply. For more information, check out our cancellation policy.



Am I able to come in and view your inventory?

Yes! Our showroom is open Monday, Tuesday, Thursday, and Friday, 9 am - 5 pm, by appointment only. We highly recommend calling ahead and setting up an appointment to work with our staff.



Where do you deliver?

We deliver up to 90 miles from our location. Where we deliver to depends on the size of the order and availability. To get pricing and check availability, you can call and ask or submit it with your quote. For more information on our delivery process click here.



When do the items get delivered?

Orders are typically delivered within the week before your event and picked up within the week after. We do not do same-day delivery or pick up. Our staff will call you the morning of your delivery to let you about what time they are coming. They will call again as they are on the way to your location. For more information on our delivery process click here.



What has to be done before my items are returned to Herriott's?

To avoid charges, you should store the rental items in a building or under the tent. If your rental items got dirty, you need to be sure you clean them before they are returned. After your event, if you did not pay for tear-down service, you must place your items back in the space they were delivered. If this is not done we will charge you for this service. Click here for more information.



What happens if I break or lose an item?

If you break or lose an item you will be charged the full replacment cost.



What if I can't return my rental on time?

If you cannot return your items on time, please take the time to give our staff a call and let us know when you can bring it back. For every day an item is late, you will be charged a late fee.