Delivery & Pickup
Our delivery team is an experienced group of professionals who are knowledgeable about all of our equipment. We request deliveries are scheduled a minimum of 2 weeks out, but do our best to be flexible with short notice requests.
All deliveries and pickups are door-to-door with drive up access. If setup is not included on the order, we will not setup any items or go beyond the building entrance. We will not go up or down stairs, up elevators, or through tight spaces. We will not assist you with these requests if setup is not on the order. If there are stairs to your entrance door, or you need more than a door-to-door delivery, please be sure to request and book setup with your order.
Deliveries and pickups can be expected during normal business hours Monday through Friday. If your event ends outside normal business hours, pickup will take place the following business day. If you require delivery or pickup outside normal business hours, additional fees may apply.
All Rentals must remain dry throughout the rental period. Wet or damaged items will result in additional charges and/or replacement fees at the customer's expense. Tables, chairs, and games returned dirty will result in additional cleaning charges.
Curbside pickup and drop-off are also available during normal business hours. You must be able to load and unload on your own. We are happy to help when available, but cannot guarantee loading assistance.
We consider the following factors when calculating delivery and pickup charges:
Order size (larger orders may require additional trucks and staff)
Whether delivery/pickup is inside or outside business hours, or under a strict timeframe
Drive up access