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Q: What are your business hours? A: Herriott's showroom is open and ready to serve you Monday 8:00a - 5:00p; Tuesday through Friday 9:00a - 5:00p, Saturday 9:00a - 1:00p. Our showroom is closed on Sunday. Our private After Hours Emergency Line is available for clients as necessary. Please call 217-356-9713. Q: Where are you located? A: Herriott's is conveniently located at 2100 S. Neil St., Champaign, Illinois. Q: What payment methods do you accept? A: Herriott's accepts - Cash, Personal and Company Checks, MasterCard, Visa and Discover. Q: Do you require a security deposit when renting your equipment? A: Yes, we do. We require a $50.00 security deposit on most items rented; we do have a few pieces of rental equipment that we require a $100.00 security deposit on. Q: Do you require a deposit for renting a tent? A: Yes, we do. To reserve a tent for your event, we require a deposit that is equal to 50% of the tent rental fee. Q: When do I need to pay for my rental items? A: If your order is being delivered by Herriott's -- your order needs to be paid no later than 24 hours prior to your scheduled delivery. If you are picking up your order at our facility -- your order needs to be paid for at this time. Q: Can I have Herriott's deliver and pick-up my rental items? A: Yes, you can. "Door to Door" delivery in Champaign-Urbana is a minimum charge of $75.00. Additional charges will be required if items are to be delivered other than "Door to Door" and will be charged at our labor rates. Delivery outside of Champaign-Urbana is a minimum charge of $6.00 per mile. Please call for an exact quote. Q: Can I have Herriott's set-up and teardown my rental items? A: Yes, you can. Herriott's is pleased to offer assistance with the set-up and teardown of the following types of equipment: Tables, Chairs, Trade Show Equipment, Linen Tablecloths and Linen Skirts. Rates for set-up and teardown service are based on the quantity and type of equipment. A standard set-up and teardown fee applies and must be scheduled ahead of time. Q: Do I need to return the rental items clean? A: We ask that all rental equipment, except linens, be returned clean and free of all food and liquids. Completely dry the rental equipment and kindly return the items to the crates and boxes in which they were rented to you in. You will be assessed a cleaning charge otherwise. Q: How far in advance should I place my order? A: To ensure equipment availability, we recommend that you place your order as soon as you have an event date and an approximate number of guests confirmed. Tent orders and orders that you would like to have Herriott's deliver and pick-up, must be placed at least 7 days prior to the event. Q: Is there a minimum order required? A: No. We rent all of our rental equipment by each piece; you decide how many of each piece you need. Q: What if I need to make changes to my order? A: If your order is being delivered by Herriott's -- we can accept most changes, based on availability, up to 24 hours before your scheduled delivery. If you are picking up your order at our facility -- we can accept changes, based on availability, up to when you actually pick up your order. Once a rental item has left our facility, we cannot refund any of the rental fees if unused. Q: What if I need to cancel my order? A: All non-tent and non-special order rentals can be cancelled up to 24 hours before your scheduled delivery or customer pick up at no penalty to you. All tent rentals and special order rentals must be cancelled at least 2 weeks (14 days) prior to your scheduled delivery or customer pick up time to avoid being charged for the order. Q: How do I decide what size tent I need? A: We are happy to assist you in estimating the size of tent that you will need for your event. A rule of thumb is 10 square feet per person. Also remember that you need to allow room for everything else that you will need under the tent i.e. dance floor, buffet tables, D.J., band etc. Q: Do your tents come with sidewall? A: Sidewall does not automatically come with a tent. We do offer sidewall to those who would like it at no additional cost and must be ordered ahead of time. You are welcome to choose from solid, window or mesh. |
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